Privacy Policy – Joo
Start playingThis notice explains how Joo collects, uses and protects your personal information when you visit joocasino-deutschland.de. We take your privacy seriously and handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Scope of this notice
This policy applies to joocasino-deutschland.de only — the independent information portal. It does not cover the casino operator's own privacy practices. If you create an account or deposit money with the operator, their own privacy policy governs that relationship.
We are the data controller for any information you provide to us through this site. Our contact address is [email protected].
Categories of information we collect
We collect two kinds of data: technical information gathered automatically, and information you choose to give us.
Technical data includes your IP address, browser type, device identifiers, pages you visit, time spent on each page, and referring URLs. This is logged whenever you load a page.
Voluntary data covers anything you submit through contact forms — your name, email address, and the content of your message. We collect this only when you reach out to us.
We do not collect payment details, account credentials, or any information held by the casino operator.
Lawful basis for processing
We process your data under three legal grounds:
- Legitimate interests — we analyse site traffic to improve content and fix technical problems. This does not override your privacy rights.
- Consent — you agree to analytics and advertising cookies through the banner shown on your first visit. You can withdraw consent at any time.
- Legal obligation — we retain certain logs to comply with UK data-protection and electronic-communications rules.
How we use your information
Technical data helps us understand which pages are read most, where visitors arrive from, and what devices they use. We use this to decide what content to write next and to spot broken links or slow-loading pages.
Contact-form submissions let us answer your questions. We keep your email address long enough to reply and to handle any follow-up exchange.
We do not build individual profiles, track you across other sites beyond standard analytics, or use your data for automated decision-making.
Sharing your data
We share data with the following categories of third party:
- Analytics providers — aggregated traffic reports help us see what is working. These services may set cookies and process your IP address.
- Hosting and infrastructure — our web host stores the site files and logs, and processes data on our behalf under a data-processing agreement.
- Advertising networks — if you consent to marketing cookies, ad platforms may see your visit to tailor campaigns. You can opt out through your browser or the cookie banner.
We never sell your data. We never pass your email address to mailing lists or lead brokers. We never share personally identifiable information with the casino operator.
Some processors are located outside the UK. Where that happens we rely on adequacy decisions or standard contractual clauses approved by the Information Commissioner's Office.
Your rights under UK GDPR
You have the following rights, and you can exercise any of them by writing to [email protected]:
| Right | What it means |
|---|---|
| Access | Request a copy of the personal data we hold about you. |
| Rectification | Ask us to correct inaccurate or incomplete information. |
| Erasure | Request deletion of your data when we no longer need it or when you withdraw consent. |
| Restriction | Ask us to stop processing your data while a dispute is resolved. |
| Portability | Receive your data in a machine-readable format to move it elsewhere. |
| Objection | Object to processing based on legitimate interests or for direct marketing. |
| Withdraw consent | Revoke permission for cookies or other consent-based processing at any time. |
We will respond within one month. If your request is complex or we receive several at once, we may extend this by two further months and will tell you why.
How to exercise your rights
Email [email protected] with your request. Include enough detail so we can identify your data — the email address you used to contact us, or the approximate date of your visit if you are asking about logs.
We may ask for proof of identity before processing requests for access or deletion. This protects your data from being disclosed to someone else.
If you are unhappy with how we handle your request, you can complain to the Information Commissioner's Office, the UK supervisory authority for data protection. Visit ico.org.uk or call 0303 123 1113.
How long we keep your data
We retain technical logs for up to 24 months, then delete them. Contact-form messages are kept for 12 months after the last reply, or longer if an ongoing issue requires it.
Cookie data persists according to the lifespan set by each service — typically 6 to 24 months for analytics, shorter for session cookies. You can clear them through your browser at any time.
Protection of minors
This site is intended for adults aged 18 and over (18+). We do not knowingly collect data from anyone under 18. If we discover that a child has sent us personal information, we delete it immediately.
Parents and guardians can use software such as Net Nanny or Qustodio to restrict access on shared devices.
Changes to this policy
We review this notice regularly and update it when our practices change or when the law requires it. The date at the top of the page shows when it was last revised.
Significant changes — such as a new third-party processor or a change in lawful basis — will be highlighted on the homepage for 30 days.
Contact us
Questions about this privacy policy, or requests to exercise your rights, should be sent to [email protected]. We aim to reply within 48 hours on working days.
This site is for players aged 18 and over (18+) only. If data protection ever feels unclear, the Information Commissioner's Office offers free guidance at ico.org.uk.